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2 nights (Jul 2 - Jul 4)
2 adults

The Lugger Inn

4.7 (446 reviews)
The Promenade Marine Terrace
Tel: 01736363236
The Lugger Inn is situated on the beautiful sea front in Penzance, affording views across Mounts Bay, the hotel is over 100 years old and is rich in character. The Hotel proprietor Lesley has been running the business since 1999 and prides herself on the hotel / restaurants' homely atmosphere.The restaurant has an extensive menu sourcing products locally where possible,and our fish dishes are fresh from our local fishing port of Newlyn. The highlight of the menu is the Lugger Carvery which is of a very high standard and locally sourced, thus making the guests and customers stay a memorable one. The Lugger Inn is ideally situated for access to the Isles of Scilly, Newlyn Fishing Port,St. Micheals Mount,The Minack Theatre,Lands End and the famous Eden Project. Walking distance to the town, train & bus terminals, ferry port and lands end airport for the Isles Scilly. Whether you are looking for a mini break/relaxing holiday or a superb dining experience Lesley & the Crew will make you more than welcome!

rooms

Sea view double Room 5

Max:  
En suite

Room 5 Sea-View Double bed - with en suite more >

Room 5 Sea-View Double bed - with en suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Windows open
  • Shower EnSuite
  • Duvet
  • ALL bedrooms Non Smoking

Rear facing double Room 12

Max:  
En suite

Room 12 Small Double bed - with en suite more >

Room 12 Small Double bed - with en suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Shower EnSuite
  • Duvet
  • Windows open
No Image

sml economy side sea vw double

Max:  
En suite

Room 1 - Double bed - with en-suite more >

Room 1 - Double bed - with en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Shower EnSuite
  • Windows open
  • Duvet
No Image

Large Sea view double Room 14

Max:  
En suite

Room 14 Sea-View. King size bed more >

Room 14 Sea-View. King size bedRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Windows open
  • Duvet

Honeymoon Suite Room 9

Max:  
En suite

Room 9 Spacious Sea-View double bay windows King size bed - with en suite more >

Room 9 Spacious Sea-View double bay windows King size bed - with en suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Duvet
  • Windows open

Side sea view triple Room 6

Max:  
En suite

Room 6 Side Sea-View. 1 x double bed and 1 x single bed with en-suite more >

Room 6 Side Sea-View. 1 x double bed and 1 x single bed with en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Windows open
  • Duvet
No Image

Rear Facing Triple Room 22

Max:  
En suite

Room 22. 1 x King size bed & single. King size bed can be split to a twin all... more >

Room 22. 1 x King size bed & single. King size bed can be split to a twin allowing room to accommodate 3 singles. Sower en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Cot on Request
  • Duvet
  • Windows open

Family Sea View Quad Room 17

Max:  
En suite

Room 17 Sea-View 1 x king size bed & 2 x single beds. Shower en-suite more >

Room 17 Sea-View 1 x king size bed & 2 x single beds. Shower en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Cot on Request
  • Duvet
  • Windows open

Rear Facing Quad Room 18

Max:  
En suite

Room 18 2 x king size beds. Can be split to accommodate 4 singles. Sower en-s... more >

Room 18 2 x king size beds. Can be split to accommodate 4 singles. Sower en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Cot on Request
  • Duvet
  • Windows open
No Image

Family 5 Side Sea View Room 8

Max:  
En suite

Room 8 Side Sea-View 1 x king size bed & 3 x single beds can accommodate up t... more >

Room 8 Side Sea-View 1 x king size bed & 3 x single beds can accommodate up to 5 singles with en-suiteRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Sea/Loch View
  • Cot on Request
  • Direct Dial Telephone
  • Windows open

Rear Family 5 Room 25

Max:  
En suite

room 25 1 x king size bed & 3 x single beds with en suite, can accommodate up... more >

room 25 1 x king size bed & 3 x single beds with en suite, can accommodate up to 5 singlesRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Digital Television Channels
  • En Suite
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Cot on Request
  • Duvet
  • Windows open
No Image

Rear facing economy double

Max:  
En suite

Room 3 small rear facing double with shower en-suite 1 x double bed more >

Room 3 small rear facing double with shower en-suite 1 x double bedRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Remote Control TV
  • Shower EnSuite
  • Tea/Coffee
  • Wifi Free
  • Windows open
No Image

Small Sea View Double Room 15

Max:  
En suite

Room 15 sea view double with shower en-suite 1 x double bed more >

Room 15 sea view double with shower en-suite 1 x double bedRoom Facilities:

  • Hairdryer on Request
  • ALL Rooms Non-Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Shower EnSuite
  • Tea/Coffee
  • Wifi Free
  • Windows open
No Image

Large Sea View Quad Room 19

Max:  
En suite

Room 19 Sea view room with king size bed and 2 x single beds more >

Room 19 Sea view room with king size bed and 2 x single bedsRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • King Size Bed
  • Linen & Towels Supplied
  • Shower EnSuite
  • Tea/Coffee
  • Twin/Double Changeable
  • Wifi Free
  • Windows open
No Image

Large Rear Facing Quad Room 20

Max:  
En suite

Room 20 rear facing family room. 1 x king bed 2 x single beds, beds are zip &... more >

Room 20 rear facing family room. 1 x king bed 2 x single beds, beds are zip & link so interchangeableRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • King Size Bed
  • Linen & Towels Supplied
  • Shower EnSuite
  • Tea/Coffee
  • Twin/Double Changeable
  • Wifi Free
  • Windows open
No Image

Rear Facing Double Room 21

Max:  
En suite

Room 21 rear facing small room 1 x double bed more >

Room 21 rear facing small room 1 x double bedRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Shower EnSuite
  • Tea/Coffee
  • Wifi Free
  • Windows open
No Image

Large Sea View Double Room 23

Max:  
En suite

Room 23 sea view double 1 x double bed more >

Room 23 sea view double 1 x double bedRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Shower EnSuite
  • Tea/Coffee
  • Wifi Free
  • Windows open
  • Sea/Loch View
  • WI-FI Internet Access
No Image

Quirky Sea View in Eves Room 24

Max:  
En suite

Room 24 Sea view double. height restriction due to being in the eves and stee... more >

Room 24 Sea view double. height restriction due to being in the eves and steep stairs leading to room. Rolltop bathRoom Facilities:

  • Hairdryer on Request
  • ALL bedrooms Non Smoking
  • Bath Ensuite
  • Central Heating
  • Duvet
  • Flat Screen TV
  • Iron and Ironing Board on request
  • Linen & Towels Supplied
  • Tea/Coffee
  • Wifi Free
  • Windows open
  • Digital Television Channels
  • Sea/Loch View
  • WI-FI Internet Access

Facilities

  • A la Carte
  • Carvery
  • Function Room
  • Outside Seated Area
  • Bar Available
  • Beer Garden
  • Children Welcome
  • Disabled Access
  • Full Alcohol Drinks Licence
  • Internet Access
  • Packed Lunch By Arrangement
  • Restaurant
  • Café / Restaurant (on site)

Policies

Check In: Between 15:00 and 22:30
Check Out: Between 10:00 and 10:30
Wi-fi: Wireless internet is available and is free of charge.
Smoking: There is no smoking permitted anywhere within the property.
Parking: Limited parking is available on site and is free of charge. On street parking is available and is free of charge. Parking is available nearby at a charge of £5.60 per day.

Children: Children of all ages are welcome.
Pets: Pets are not allowed.
Groups: All groups are accepted.

Average

4.7
out of 5
446 reviews

97% recommend

Breakdown

Location
Cleanliness
Service/Staff
Facilities
Reviews
4.5
out of 5

28th June 2022:

Friendly staff. Breakfast was ample and freshly cooked with a good choice of cereal etc , tea and fresh coffee. Picked a tricky weekend without knowing on booking. Credit to staff and organisers it all went off without trouble that we saw. Only criticism would be low water pressure in the bathroom, entrance lobby could have done with a mopping daily after the events, but guessing this is not the norm for a weekend stay. Overall the clear up was pretty impressive for such an event .

Tips:

Lovely walk to mousehole round the coast path. Fish and chips behind the lugger very good . Indian restaurant also great flavour food and friendly service.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated, yes the weekend was shall we say "Pretty Busy" over 40,000 people hit our tiny town and this was definitely the busiest we have seen it over the past 32 years of its existence, we do apologise that the reception floor was a little scruffy during this busy time... staffing has been very difficult across the board in the hospitality sector we do hope that it didn't affect your stay too much.

4.5
out of 5

28th June 2022:

Really nice people, spotless rooms, good breakfast. Because of the location, gulls are inevitable, so you'll be waking early, also early traffic is noisy, can't be helped. Great sea view every morning and location is 5 mins to anywhere in Penzance. Would stay again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review its very much appreciated!

5
out of 5

28th June 2022:

Had a great break all staff were welcoming with the added bonus of the yearly festival.Already arranging stay for next year Thanks to you all

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review! So nice to hear a positive feedback with regards to the Golowan festival we are so proud to co/host it every year!

5
out of 5

25th June 2022:

Nice accommodation perfect located at the Promenade Penzance. Very friendly and helpful staff.

Tips:

The restaurant at the hotel offers a wide variety of different meals which are very delicious.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th June 2022:

The best poached eggs ever!!

Tips:

Sea Chinese restaurant is excellent Take the bus to Mousehole

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

21st June 2022:

We thoroughly enjoyed our stay in Room 9, which was specious and enjoys great views.

Tips:

Local "must see" attractions include St Michaels mount and the wonderful Minack Theatre.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

4.8
out of 5

21st June 2022:

Extremely helpful and friendly reception staff. Some of dining staff could take a leaf out of their book.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated and your comments have been noted!

4.8
out of 5

21st June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you your your review it is greatly appreciated!

4
out of 5

19th June 2022:

Had a nice five days there, noce room well serviced,staff good and obliging, excellent value you for money. Thank you

Tips:

Would recommended.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review we are pleased that you enjoyed your stay!

4
out of 5

17th June 2022:

Room facilities need to be improved. Water/ biscuits almost standard these days including hair dryer. Shower holder in Room 6 was broken with poor water flow. Also no welcome brochure in Room 6. Flat roof outside Room 9 needs requires cleaning & maintenance. Parking difficult and limited. Marked bays might help.

Tips:

Good restaurants nearby particularly The Bakehouse, Artist’s Residence. Publicise ‘Open Topped’ bus routes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Od dear it would seem that your stay was not up to your standards, this is a shame especially as whilst you were with us you didn't mention any of this to us? I will do my best to answer your issues:* Shower holder has now been fixed, water flow is due to the boiler being situated on the other side of the Inn and it does take a while for the flow to reach this side of the building the building is extremely old and whilst it oozes character there are some things that just cannot be sorted due to the age...we stopped providing biscuits with our tea & coffee in the rooms as some guests decided to feed the seaguls with them which caused untold issues both inside and outside of the INN, with regards to drinking water we do not provide bottled water as the water from the tap is perfectly fit for human consumption, we agree that the flat roof outside of room 9 does need a tidy up and this is part of our ongoing improvements here, our car park affords just 8 spaces and is strictly first come first serve basis whilst its small it is "free" and there is the added bonus of free parking directly opposite the Inn something not a lot of towns or Hotels/Inns have the luxury of, placing markers in the car park would not alter the fact that if you are the middle car you will still be blocked in, this is why we take your registration on arrival - we are sorry that you experienced theses issues.

5
out of 5

17th June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

14th June 2022:

the Lugger Inn is an ideal place to stay in Penzance and the attention of the staff is always friendly and efficient, unfortunately on my first day breakfast was hard to negotiate but I think that was due to a novice staff member, next day everything was smooth as usual. I fully recommend the Lugger.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

3
out of 5

13th June 2022:

Lovely room. With character sloping floor😀 shame we were above function room and had not been informed about a party on our last night there. We could not find anyone on reception to ask if we could change rooms that eve . We had to move our car away from function room as people had spilled out into car park . The noise was so deafening in our room we had to go out, which we not planning to do on our last night.

Tips:

Not much in town centre. Grubby We found an Italian next to queens hotel which was very accommodating and the Godolphin was. Ok. St michaels mount was well worth the visit and neighbouring marizian was a much better area for drinks and dining

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Sorry to hear that you experienced noise from the birthday party on site, the reception bell is in the outer reception which is connected to the owners accommodation and they would have been happy to help you...also any member of staff working that evening could have helped...our reception is not manned 24/7 as we are a small family run business.

4.5
out of 5

8th June 2022:

Superb service from all staff encountered; in bar and dining room, check in and at the wedding we were there to celebrate. It was obvious that everyone was working really hard. If things weren't quite right, issues were dealt with straight away. Food excellent quality and value for money. The home made desserts and cream teas were a real highlight!

Tips:

Would recommend restaurant at The Lugger Inn. Only issue is parking. Parking along the promenade is free but so busy, we only got a space one night. Pay and display at St Anthony's car park less than 5 mins away is free from 4pm til 9am so we parked here overnight and easy to pay on the Just Park app when we needed to.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review is is very much appreciated!

4.5
out of 5

7th June 2022:

We were all very impressed with all of the staff, especially Jess and the Breakfast Captain. The food was also excellent. We had no complaints at all, apart from one very noisy bedroom, No. 9 I think, but not your issue.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated

4.8
out of 5

6th June 2022:

Very warm and welcoming staff. Thank you all.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

6th June 2022:

I really enjoyed the stay here. The atmosphere was friendly, helpful and enjoyable to be a part of for four weeks. The food selection was just what I enjoy and the service was especially good. I will definitely be staying there again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

5th June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

2nd June 2022:

Great place to stay with staff being very friendly, helpful and engaging.

Tips:

loads of good places to eat including the Lugger itself.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

30th May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

29th May 2022:

The staff was extraordinarily helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

28th May 2022:

Had an great time there, the room was lovely and very quiet I slept so well. Breakfast was great and I did not bother going anywhere else for dinner as the food in the restaurant was very nice. And the staff were very friendly and helpful.

Tips:

Use the Cornwall Coaster bus service as it is a great service along the coast and stops off so you can walk the SWCP. Cape Cornwall to Lands end and then to porthcurno are two great walks.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your great review it is very much appreciated!

4
out of 5

27th May 2022:

Staff are friendly and helpful. I was also able to leave my luggage at reception so I could go out and about before catching my train back home.

Tips:

There's a local Co-op and Lidl close by so you can pick up things for lunch before going out for the day. The local Lido is close by too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for your review it is greatly appreciated!

4.8
out of 5

27th May 2022:

I found this hotel absolutely perfect, the location in front of the sea with a stunning view from the room, is amazing though the bus station is 15 minutes walk. The staff is very friendly and helpful. The full English breakfast is delicious, the same as dinner at the restaurant. I HAVE ALREADY RECOMMENDED TO OTHER TRAVELLERS IN CORNWALL.

Tips:

Take the Land coaster to Lands End & St. Ives, the trip in the open air double decker is great and so are the destinations. This bus also goes to Marazion to visit St Michael's Mount. A very interesting full day.experience. And also The Lizard is a great day off

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for your great review we are very grateful for your comments!

4.3
out of 5

26th May 2022:

Our evening meal was expensive and did not live up to expectations. The breakfast each day was good.

Tips:

Bring some good walking shoes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we note your comments with regards to your evening meal not being up to your expectations? did you say at the time as we always like to help where possible and I am sure that we could have sorted any issues out for you at the time?

5
out of 5

25th May 2022:

The food and view at The Lugger were so excellent that I ate there every night. The breakfast and dinner staff always pleasant.

Tips:

Don't miss Penlee Art Gallery and Gardens. Also, nearby is Morrab Subtropical Gardens. I loved songbirds and beautiful landscaping. Zebra Crossing serves ice cream and sandwiches. I picked up a sandwich for my lunch later.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th May 2022:

Your staff were really busy, but always kind and helpful. They went out of their way to prepare us a takeaway breakfast and packed lunch to cope with our early start. Thank you

Tips:

Inexpensive friendly hotel in a brilliant location. Very helpful staff. It’s not The Ritz, but everything was clean, tidy and in good order. Will stay there again when I go to Penzance

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th May 2022:

Helpful friendly staff

Tips:

Open top bus well worth the trip

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

21st May 2022:

Our stay was excellent in all respects. All the staff were extremely helpful and The Lugger had a warm and friendly atmosphere. The food was top class and plentiful with a great choice and we found no reason to venture anywhere else.

Tips:

Try the Land’s End Coaster, an open top double decker bus ride around the country lanes of the West Cornish Peninsular. There is always a day trip to The Isles of Scilly, train rides to St Ives and countless other spectacular things to see and do.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

19th May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

18th May 2022:

Shower in room 19 handle really difficult to turn on/off. Often had very low pressure and would only drip out therefore not always able to take a shower when wanted. Apart from that loved our stay. Would recommend to others

Tips:

Coastal Sightseeing bus service is amazing. £5 day ticket, hop on/off at different locations. Amazing 🤩

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review and we note your comments with regards to the water pressure which is something our plumber is working on - very old building and pipework we are confident that this issue can be rectified.

5
out of 5

16th May 2022:

Stayed here before, an ideal position and very friendly staff

Tips:

plenty of eating places and Alexandra Gardens ideal for young children

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review it is very much appreciated!

5
out of 5

13th May 2022:

A great place to access the ferry to the Scillies and a wonderful view of the sea and coast . Fresh modern room and comfortable bed .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

12th May 2022:

From the moment we stepped in to the hotel we were made to feel so special and welcome by Steve and Ruth they made our silver wedding anniversary that bit more special by upgrading our room which was clean bright and had everything we needed the food in the restaurant was superb and tasty all the staff were so friendly yet professional we truly wanted for nothing

Tips:

Eat at the Lugger you won't go wrong visit St Michael's mount there's lots to do either speak to Steve and Ruth or there are lots of leaflets in reception

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you Mr. & Mrs McGinlay we really appreciated your review and it was a pleasure to serve you!

5
out of 5

9th May 2022:

Attended a wedding at the Lugger, food was excellent and the staff went above and beyond to make it a very enjoyable day. Room was clean and tidy and very comfortable. Our room was at the back, so no sea view, but it did mean that it was quiet and we could leave our window open all night for fresh air, lovely! I would highly recommend!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated.

4.8
out of 5

9th May 2022:

The staff were very friendly, the food is really good and the rooms are comfortable and relaxing to be in. Also the view from the Lugger inn across Mounts bay is incredible. Thank you to all the staff who work there. We would come again and would highly recommend you to our friends

Tips:

The jubilee pool is great , St Michael’s mount in Marazion is wonderful with good beaches.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

9th May 2022:

We were looked after very well at our son and daughter-in-law wedding reception.Stunning location.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

7th May 2022:

Just one little gripe…the thermostatic shower was horrendous!! Either went from cold to scolding hot…whatever way you tried to equal the temperature out…quite dangerous if children/elderly are having a shower… Staff and owner were lovely…

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we do note your comments with regards to the shower/ water pressure fluctuation we are a very old building and some showers here are gravity fed and the rest are electric we are working with our local plumber to try and find a solution to this issue, we are sorry and hope that it didn't affect your stay too much.

4.5
out of 5

7th May 2022:

I had a seaview room, which overlooked the promenade. Excellent views.

Tips:

A little walk from the town centre, but worth it for the views.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

4.8
out of 5

5th May 2022:

The friendliest staff you could ever wish for. Lesley and her team make you so welcome, and bend over backwards to make your stay memorable. Food excellent too, thanks to Lesley's skills!

Tips:

Buses run everywhere from nearby, so no need to worry about parking.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

1.3
out of 5

2nd May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Sorry to hear that you think our INN is below average??? and yet you state that you would recommend us to friends? We welcome all reviews both good and poor all helps us to provide a better service.

4.5
out of 5

28th April 2022:

My fourth stay and hope to stay again.

Tips:

Lots of information available in reception depending on your interests.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Many thanks for your review it is greatly appreciated!

5
out of 5

26th April 2022:

The staff was super helpful, we were vegetarians so each day, chef ensured there were hot veg breakfast prepared for us.

Tips:

Excellent views from the sea-front rooms. It is worth just staying here and enjoying! There were music and other activities arranged when we were there, so, if you fancy that, Lugger Inn does that too :)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

25th April 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

4.8
out of 5

21st April 2022:

I have been going to this hotel for nearly 30 yrs. All the staff are so friendly and helpful, it's home from home! The food is excellent too.

Tips:

There are lovely walks, you can head to Newlyn, and on to Mousehole, or in the other direction, there is a brand new coastal path from Penzance to Marazion/St Michael's Mount. Top tip - get the train from Penzance to St Ives (changing at St Erth). Enjoy!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

10th April 2022:

A very warm welcome and very accommodating The hotel is a lovely location and rooms beautiful I will definitely be staying here again I have already recommended this hotel to friends and family The breakfast was excellent with plenty of choices

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

14th March 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

5
out of 5

17th December 2021:

The Lugger feels genuinely friendly and welcoming. The bedroom and ensure was very clean and tidy. Carpets in really good condition and decor very good / looked after. Excellent breakfasts - excellent choices available, fresh and all cooked to order. Great Christmas decs and great atmosphere. We love staying there. Thank you :-)

Tips:

The Lugger is perfectly located for ... Walk along the prom to Newlyn Walk up in to town - loads of 'non chain' shops. Tam OShanter is an ammazing shop - buy a jumper. Go for a sea swim or try the geothermically heated swimming pool open all year, only 50yards away. Excellent local pubs to choose from. We liked The Navy just round the corner - open mike on Sunday afternoons. Go to Mousehole, The Minack theatre, St Michaels Mount .... There's so much more to do so book a long stay!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for the great review we very much appreciate it, wishing you and your family a very merry Christmas!

4.5
out of 5

26th November 2021:

Good value and breakfast as well, great for beach/town and Lido. Very friendly place

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is very much appreciated!

5
out of 5

23rd November 2021:

As usual we received a vey warm welcome from all the staff and nothing was too much trouble for them. It was like going back to see old friends. The food was excellent and the bar was well stocked. The views from the hotel are superb and the hotel is close to the town centre and local amenities.

Tips:

St Michaels's Mount is an interesting place to visit, as well as Newlyn and Mousehole which are close by.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

22nd November 2021:

Lovely decorations, rooms cleverly furnished with nautical theme, food very tasty and brilliant breakfast. Staff very friendly, couldn't fault anything.

Tips:

Rugby fans Cornish Pirates just down the road, quaint shops in town with plenty of pubs

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it was very much appreciated!

5
out of 5

7th November 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the 5 out of 5 we greatly appreciate it!

4.5
out of 5

1st November 2021:

Fabulous location. Very comfortable beds, large, modern, clean room. Lovely triple wardrobe and large flat screen t.v. Very efficient heating. Helpful and friendly staff. The only negative was the shower really which was a bit temperamental, and slow to drain from the shower tray. Thank you for a lovely , comfortable 2 night stay.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review we have noted your comments with regards to the shower and we will be attending to it!

5
out of 5

31st October 2021:

Perfectly placed on the Prom. The staff were all friendly and helpful. Great views of the bay and excellent food with generous portions.

Tips:

The Food In the Lugger is great. There are other interesting pubs and restaurants in Penzance. The Acorn theatre is a great place for music or a play. Mousehole is lovely and of course St Michael's mount is close and visible in the bay. Lands end Sennen cove and cape Cornwall are all worth a visit. It's a short drive to St.Erth park and ride to get the train to St Ives but I find St Ives to packed for my liking.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

30th October 2021:

Welcoming, friendly staff. Comfortable family room with sea view had good facilities. Had dinner a couple of times in the restaurant which was delicious and service was great. The included breakfast was really good.

Tips:

Dolphin Tavern in Penzance - lovely pub. Boatshed - great restaurant with lots of fresh fish on the menu. Walked from Lands End to Sennen Cove for great fish & chips and crab sandwiches. Walked from St Ives to Porthmeor - lovely beach. Visited Trengwainton National Trust gardens on a wet day for a walk and a nice cream tea.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your great review it is very much appreciated

4.8
out of 5

29th October 2021:

Great hotel with helpful and friendly staff. The location was ideal with great sea views and my room was spacious and comfortable.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

3.8
out of 5

28th October 2021:

Very friendly lady serving breakfast. Nice sized room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback it is greatly appreciated!

4.8
out of 5

28th October 2021:

The location is great, the staff was amazing and really friendly. The room was cute and clean. The only complaint I have are the beds were a little to firm for my liking, but that’s just my personal preference. I’ve slept on worse beds. I would definitely stay here again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great feedback it is very much appreciated!

5
out of 5

26th October 2021:

Love this place, second time this year visiting. Staff are truly fantastic & will bend over backwards for your needs & requirements. Food is excellent, so much to choose off the menu. Nice rooms with everything needed for a short break.

Tips:

Just be aware on Sunday, it’s carvery only and they stop serving at 6pm

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.8
out of 5

26th October 2021:

Room just needed a little refurb as the light fittings were very loose on the wall in the bathroom, light in the bed room was loose from the ceiling & no bulb or cord on the lamp.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we note your comments and will address the issues, we greatly appreciate your feedback.

4.5
out of 5

22nd October 2021:

Wonderful friendly staff went beyond the needs made me feel welcome and was always happy and catered for anything required had a lovely room with a sea view great breakfast service

Tips:

Easy access to the station for excursions by either train or bus lots of local shops nearby and local pubs nice walk along the sea from nice peacefully location

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

13th October 2021:

Staff very friendly and helpful. Dawn in restaurant was very friendly and very efficient in the restaurant a real people person . Great carvery on Sunday

Tips:

Great location to town and bus services and attractions,also near to ferry to go to the island of scilly . Great carvery on Sunday

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

11th October 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

8th October 2021:

Un posto perfetto, per rilasciare veramente...la vista sul mare splendida E la stanza perfetto Grazie..

Tips:

L albergo ha una buona cucina, con pesce, a fianco c'è un ristorante italiano, molti cafe e ristoranti..ed è molto vicino dal centro della città...6-7 mn a piedi

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.8
out of 5

4th October 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

4th October 2021:

Great hotel, and friendly staff. Thank you for making us feel so welcome and especially making us kippers for breakfast :)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

3rd October 2021:

We have just stayed at this lovely and friendly hotel for a week. The staff are excellent and make you feel very welcome. They always have a laugh with you. The hotel is clean and serves excellent food and drinks. We can recommend this hotel 100 percent.

Tips:

There is a small car park to the front of the hotel but you can park for free on the road opposite. See views are amazing from the restaurant. Location wise is great for exploring Lands End , Marazion , St. Ives and other areas. There are plenty of restaurants in Penzance too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

29th September 2021:

Nice and easy to find, good food, friendly staff. parking along road opposite. Rooms lovely and clean and decorated nicely.

Tips:

No need to look for places to eat as they do food and a buffet breakfast, handy for getting to the Scillonian.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

28th September 2021:

Amazing view to wake up to, lovely staff, fabulous breakfast!

Tips:

Ginos the Italian restaurant down the road was superb, and the dolphin up the road.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.5
out of 5

26th September 2021:

The shower room was very small and the sink was absolutely tiny. Staff were extremely friendly. Great location, perfect for morning and evening strolls. Our room had perfect views of the sunrise.

Tips:

Get a table at The Mackrell Sky in Newlyn, you won't regret it.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

3.8
out of 5

26th September 2021:

The location overlooking the promenade and St Michael's is fantastic, as was the view from our room. The room was really clean, but the dining room felt quite grubby and we often had to discard a few plates and bowls till we found a clean one. We also spotted mould on the natural yoghurt bowl which was really off-putting. The staff were really friendly, except one of the male bar staff who was really really smarmy and creeped us both out (I'd honestly check his background record!) and sometimes the breakfast staff could be quite vocal about how much they had to do and how hard it was, which wasn't the most relaxing atmosphere. The hotel is fab, it just feels like management needs to be clear with staff about what image they want portraying to guests, and consider what they want their reputation to be about. Thank you for having us :-)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback ... we note your comments and we will be looking into this, we take all reviews seriously and yours is greatly appreciated.

4
out of 5

25th September 2021:

Fantastic location. Staff on the whole were accomodation. Minor issues, one or two luggage racks in the bedrooms, and more hanging/shelf space in the bathroom would be helpful.

Tips:

Within walking distance to bus and train station. Within walking distance of a choice of eating establishments. Good views of the sea from the from of the hotel. Relatively safe to swim in the sea. Good outdoor swimming /thermal pool very close to the hotel.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

4.3
out of 5

25th September 2021:

Very enjoyable stay,

Tips:

Open top bus brilliant. Boat trip on mermaid 2 excellent. We ate in and recommend The dolphin tavern and the Yacht .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

4.5
out of 5

25th September 2021:

Had a great stay the only thing in the room that needs attention is the shower very low pressure

Tips:

Navy Inn excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback and we note your comments with regards to the water pressure - this we are hoping to get sorted in the autumn months.

5
out of 5

21st September 2021:

Great helpfully I have hearing problem .try put subtitle on tv in room would not let me do it .ask if can sorted while we were out and it was done thank you .all staff were lovely and friendly.

Tips:

Lovely fantastic food and roast on Sunday

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

21st September 2021:

Friendly staff nice food very relaxing place to stay

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.5
out of 5

20th September 2021:

The Lugger is a good friendly and comfortable hotel with lovely staff. Tremendous location opposite the promenade with easy reach into town and bus station. Food at the restaurant was very good too. Would definitely stay there again.

Tips:

Old Lifeboat House and Admiral Bennbow both very good restaurants.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

20th September 2021:

Rooms were a little tired, good views and clean bed linen and comfortable bed. Food was excellent Breakfast was buffet style hosted by a very efficient friendly lady. Evening meals were delicious and staff were very friendly. We enjoyed our stay

Tips:

Fabulous restaurant round the corner

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

5
out of 5

20th September 2021:

Great place to stay, friendly staff, well located being just a short walk from the town, marina and newlyn. We will be back next year.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Many thanks for the great review it is very much appreciated!

3
out of 5

19th September 2021:

The staff at the property were very accommodating; Ruth on reception, the jolly lady and gentleman in the dining room for breakfast and lastly the Housekeeper, I am sorry I cannot remember her name. However the room was very shabby; the divans under the bed-skirts were soiled. A lot of plaster off of the wall. The back of the wardrobe has come off, the soap dispenser in the bathroom over the basin is broken, the pedal bin in the bathroom is broken, the shower itself is badly stained (shower tray) the lamp over the king size bed did not work, in general poor quality and not in good condition. No housekeeping service because of Covid-19 but the Housekeeper provided us with necessary towels and we took out the rubbish.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thanks for the review, we are sorry that we did not meet your expectations and we have taken on board you comments, we will definitely be making the necessary maintenance checks and repairs needed, we wish that you had bought these issues to us whilst staying here it would have been good to have either offered you another room or start with the repairs asap.

4.5
out of 5

19th September 2021:

Shower not draining away Breakfast cereals served in big plastic containers not very elegant more like a school canteen Slop buckets at breakfast on table in dining room not nice need doing behind the scenes Breakfast was excellent as was service Great view over the bay Breakfast starts too late for the Scilly isles ferry so need bringing back to sand as time listed in folder . However we were offered a packed lunch but then noticed as we left that other guests(fishermen) had been offered breakfast early . Scores good as we managed to get parked outside the hotel possible would be tricky in busier times

Tips:

Admiral Benbow pub great to eat in Scilly isles a must easy walk from the hotel down to the ship Food in restaurant ok but we like to try different places and Struggled to find other places to eat on first night so definitely book ahead Great fish in restaurants

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review, we note your comments and we are looking into them. With regards to an early breakfast for travelling to the isles of scilly this is offered to all our guests? we are sorry if this was not mentioned to you on your arrival?

5
out of 5

17th September 2021:

Everyone was friendly and nothing was too much.

Tips:

The open top bus to Landd End and back via St Ives is great

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

16th September 2021:

Lovely stay in room 24 apart from awful bathroom Due to the fact it doesn’t have a proper shower and should be advertised as bath only room Sorry but we thought this room was overpriced compared to the other double bed seaview rooms

Tips:

Ideal location on seafront between Penzance and Newlyn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback it is greatly appreciated and we have taken on board your comments, we are hoping to refurbish room 24's bathroom this autumn and to amend the details for it on both our website and facebook.

5
out of 5

16th September 2021:

Stayed many times. Fantastic location and food.Will return.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

15th September 2021:

Depending on room, room 3 1st floor. A loud noise (sounded like a fan outside)up to 11pm at night Even with window closed

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Dear guest the fan is the extractor fan for the kitchens which is switched off at 9pm each evening.... we are sorry for the inconvenience caused but if you had let us know during your stay at the time we could have switched it off.

4
out of 5

14th September 2021:

Friendly hardworking staff excellent food.

Tips:

Local transport within short walk. To various tourist locations

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

14th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

13th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

13th September 2021:

Absolutely great stay friendly and first class service will definitely be booking again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

12th September 2021:

made to feel welcomed

Tips:

Plenty of excellent restaurants within a 15 minute walk but do book

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for he review it is greatly appreciated!

4.5
out of 5

11th September 2021:

Lovely little place to stay, the staffs are exceptionally friendly as we felt very welcome straight away. The food is very nice.. It is not a five star hotel but we loved our stay in the Lugger Inn.

Tips:

Plenty to see and do there.. We went to Land’s End, st Michael Mount Castle, St Ives and it was just beautiful 💖

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th September 2021:

Brilliant place, brilliant people! 😀

Tips:

Be prepared to get on buses, trains or just drive around, there is so much to see or do!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

10th September 2021:

Had another great stay with you. Lesley and the Breakfast staff are really friendly. However, we noticed this time that Steve the manager didn't really want to know us at all. Even wished him a happy birthday but was acknowledged with a grunt. Never mind. Probably under pressure.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th September 2021:

We stayed for 3 nights in September,we had a lovely double room, check-in was very efficient and a lovely lady showed us around. Breakfast was fantastic, service was great. Would definitely come back and would recommend to anyone 😊

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

9th September 2021:

Lovely stay in a perfect location. Have the proper expectations. This is an old building, restored. Our floor was not level and the bed was not level. Bathroom facilities updated and good. View spectacular. Easy walk on the Prom to jubilee pool and Scillionian ferry. Great breakfast.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

7th September 2021:

The staff were the best but the bathroom especially the shower need some serious TLC, if there is a TV in the room try to make sure it works properly this includes the remote control, this aside you couldn't wish for a better location

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

6th September 2021:

Great place, clean tidy and the breakfast lady is fantastic.So helpful. Thank u.

Tips:

Dolphin Inn. Minack Threatre. Newlyn Harbour.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

5th September 2021:

Dawn was brilliant. Great banter And the food fantastic. Staff could not be faulted.

Tips:

Go to Mousehole and Sennen Cove. But come back to the Lugger for all meals- as they are fantastic, especially the cheesecake and ice cream and the magnificent Lugger Burger. A fantastic stay

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

5th September 2021:

Helpful and friendly staff, the food was unbelievable and fairly priced! We would definitely return. Thanks for making it a wonderful holiday.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

3rd September 2021:

Comfortable room . Coffee and tea available. Great TV and access to Radii. But WC not flushing properly ! Great breakfast buffet with good service. Staff on arrival quite abrupt and in rush to return to bar !

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

2nd September 2021:

Staff are extremely friendly and will do anything to help . My monkfish meal was excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th August 2021:

All staff very personable and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

30th August 2021:

The room we had was small. The ceiling was low which I had hit my head a few times. There was no lift to our room so moving luggage was difficult. The water pressure was super low I could not have a shower. The ceiling above the bath tub was low so you could only have a shower at the rear of the tub. The staff were friendly and breakfast was nice. View from the room was nice and bed was comfortable. Was close to the town centre and Lands end was only a 20min drive.

Tips:

Beach, Lands end, Town, Local shops, cafes all in walking distance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

5
out of 5

30th August 2021:

Very impressed with everyhing

Tips:

Lots to do. A beautiful okace

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

30th August 2021:

Had a slight accident reported it to manager who was a bit of a Ass but the owner was Brilliant

Tips:

The Navy inn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review we really appreciate it!

4.5
out of 5

29th August 2021:

Enjoyed stay and staff were friendly and helpful. The food both at breakfast and in the evenings were lovely. Only two comments on our stay. One being the limited parking - When booking with Expedia I specifically filtered free parking into my search and the Lugger was included. However we found there is only limited parking. Luckily we managed to squeeze into the last parking space available. The second issue was in the bathroom facilities. We were placed in room 24 - in the eaves of the building. The shower was situated over the bath but was in the angle of the eaves. This meant we either use the shower in one hand and risk getting water all over the place or kneel in the bath to use it as an overhead spray. We chose the latter ; which was both a joke and painful on the knees! We managed however and didn’t ask to change rooms as it seemed to be fully booked during our stay and also the rest of the room was nice.

Tips:

The bus service is excellent and worth taking out of Penzance and then walking back from your alighting point. (Warning though - some footpaths are however a bit overgrown ). The Lugger Inn has a good range of meals at reasonable prices.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review and we note both issues with parking and the hand held shower, this autumn we are looking into upgrading room 24 and as to the parking we are afraid that we are unable to extend this area, we do state that the car park is limited to x 6 cars on our website.

4.5
out of 5

28th August 2021:

Appreciate that it is busy especially with Covid, but in the interests of info flow i provide the below: On arrival had to wait for booking in assistance. The room was lovely despite the lack of a view. i would suggest that although the wardrobe was large it was too tall. Better to reduce the height and push it against the wall. Room would benefit from a small dressing type table under the TV. the current table is a bedside table and too small for the safe use of the kettle and cups. Breakfast was excellent. i had received an email re breakfast arrangements but these were not adhered to. lastly the hotel was clean and tidy, but was let down by the broken wall coverings along the corridors in several places. shame about the parking, the only negative in our stay. (Drop the kerb, remove the wall and allow cars to have better access and better parking. All the best.

Tips:

Superb location on the seafront close enough to town and rail station, plus petrol station and many restaurants covering many food types. Lands end, St Michaels Mount, fantastic scenery, coves, and beach's.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we note your comments... unfortunately we are unable to nock the car park wall down as the building is in a conservation area which is the same for the whole of Penzance, we do state that parking is of a premium in Penzance and whilst our car park is small it is "Free" we also advise that there is "Free" parking on the promenade which is directly opposite the lugger!

5
out of 5

28th August 2021:

we loved your hotel. The room was fabulous and the staff terrific. We don't know everyone's names but all the bar staff were great, the waitresses, Dawn at breakfast and Clara at dinner (and breakfast) and Dave and Lesley. We will certainly be back.

Tips:

The food is great at the Lugger but for other restaurants we would recommend the Navy Inn and the Old Lifeboat Bistro. The Landmark bus is a great way to see this part of Cornwall too. You can jump on and off and get the next bus. We visited Sennen Cove, Land's End, Carbis Bay and St Michael's Mount using the bus.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review we really appreciate it!

4.8
out of 5

24th August 2021:

We had the best 5 nights what a lovely hotel with lovely staff so kind and very helpful, the breakfast was amazing and evening meal in the restaurant was even better! We were gutted we could not stay longer but have already booked up for next year! Can’t wait to return and would definitely recommend to family and friends

Tips:

We found it so much easier to get the train to places, the station is a 10 minute walk, also if goin into st ives would highly recommend goin on the seal island boat trip we seen both seals and dolphins was a memory my kids will never forget

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review it is very much appreciated!

5
out of 5

22nd August 2021:

The rooms were clean, and very comfortable, and the staff was amazing. They went over and beyond to make our stay enjoyable. The choice of food in the restaurant was excellent. Thank you the Lugger inn.

Tips:

I highly recommend the Lugger in for anyone visiting Penzance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

2.3
out of 5

21st August 2021:

Certain staff were rude Parking was awful, either bone or blocked in. Couldn’t get reservations for dinner, booked for half 8 and was then cancelled. Room wasn’t cleaned, a pair of earrings and panty liner in the welcome book Face mask in my bed, cigarette filters under the bed. Complained to hotel and was laughed at, Left a night early due to not feeling welcome! Food at lunch and breakfast was amazing - do recommend the food Morning staff amazing! Favour the public over there own hotel guests Would not stay here or recommend to anyone other than the food!

Tips:

Must see St Michael’s mount Do the mermaid boat tour to see the dolphins and seals - absolutely amazing Highly recommend the food in the dolphin.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Oh dear!!!! If it wasn't for the fact that I know different as I checked you in, you would have an apology but this is definitely not true and you really could damage a business with this slander, you were treated the same as all our guests with respect and kindness we actually went out of our way to help you.... sorry that you feel this way and we have no idea why you feel this is acceptable behaviour

4.5
out of 5

20th August 2021:

Amazing food, lovely staff, rooms a bit dated and poor water pressure but we did get an upgrade to a sea view which was lovely 😊.

Tips:

St Ives, st micheals mount, mouse hole, lands end, lizard point, Porthleven, open top bus tour. Tourist information was very unhelpful though so probably best not to use them their advice was google or go and ask the place you want to visit. Lovely Thai restaurant, food at the Lugger inn was delicious I would recommend the cottage pie. Lovely Italian down the road and also in Newlyn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

20th August 2021:

Stayed with my daddy snd teenage twins daughters We were impressed by the rooms my daddy had a sea view. We had a family room at the back it was spotless and comfortable. We were very impressed. We ate in the restaurant every night as food was so good. Staff were amazing even though it was very busy every night we were not in any rush. Every one was friendly even though they were rushed off their feet. The staff snd great food made up for the bad weather thank you all.

Tips:

It’s a great location you can walk to most places Shops snd other restaurants although we did not need to the food in hotel was excellent. We swam in the spectacular lifo pool well with a visit the cafe: served great coffee.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

18th August 2021:

Everything was fine and we were pleased with the speed of our small food order. We were disappointed that we had to wait in the entrance for some while before we could check in and go to our room, especially as we had contacted you about our arrival off the Scillonian. We were very impressed by our room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

18th August 2021:

Beautiful room with sea view. The staff were always friendly and helpful. Restaurant food was delicious with a varied menu. Easy access to local area amenities.

Tips:

Recommend a visit to St Michael's Mount, the Jubilee pool and a seafront walk to Newlyn.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

12th August 2021:

Really cosy hotel with friendly staff in a great location. The menu was amazing, so varied and tasty. The complimentary breakfast was also a lovely bonus!

Tips:

Really recommend the walk along the cost to Mousehole and buying a cornish pasty from the Hole Foods cafe there!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th August 2021:

Very helpful and friendly staff. The hotel is clean and tidy. Lots of stairs... if you have problems with mobility issues the hotel needs to be told in advance.

Tips:

We spent 7 evenings in Penzance and ate at the Lugger 5 of them. That should tell you everything you need to know! The walk to Mousehole is lovely but the village is very busy.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.3
out of 5

11th August 2021:

We were in room 9. The floorboards above our heads were very noisy during the night, and we had to wear earplugs the rest of our stay. We would also prefer some fresh fruit options for breakfast. But overall a pleasant stay and would come back and stay again.

Tips:

Day trip to Porthcurno and mousehole. And book restaurants in advance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

11th August 2021:

Don't let the look of the outside put you off, inside was clean and tidy. We had a double room which was ok, the only down side to the room was the en suite, it was very small. It's bed and breakfast and there was a good choice for breakfast. We had dinner there for the three nights we stayed and the food was excellent. Staff were friendly and like every where else they were a little short staffed but coped quite well.

Tips:

Plenty of local cafes and inns with cornish pasties and cream teas. St Michael's Mount and local town of Marazion is nice to visit but to view gardens and castle of St Michael's you have to book online, otherwise you would get in. Then there is Land's End and Geevor Tin Mine which we found interesting.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th August 2021:

Nice clean hotel with super friendly and helpful staff and the food was superb.

Tips:

The rockpool cafe in Mouse hole is a must for anyone visiting the area.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

11th August 2021:

Beautiful place to stay,being a solo traveller. I felt Luggers Inn a very welcoming place to stay,accommodation excellent,staff work very hard to accommodate everyone, from residents staying and pasding trade. Would definitely stay here again añd recommend, top quality,first class.Thank you for a wonderful stay.

Tips:

Close to bus station,railway station,lots to see and do

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th August 2021:

We had such a lovely stay here, the rooms are lovely and modern, the staff were also really lovely and chatty too and very welcoming, excellent location for all sight seeing in Cornwall, would highly recommended to anyone I know going on holiday here, will also continue to use them in the future myself

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th August 2021:

Whole place was fantastic. Staff were so professional & helpful & nothing was ever too much for them in order to make your stay as relaxed & enjoyable as possible. Food was amazing & very large portions. Location was great, away from the hussel & bussel & the view of looking out on the bay was just breath taking.room was beautiful & spacious & very clean. It had everything we needed for our stay. Very bright & it was beautiful waking up in the morning & sitting by the very large bay windows enjoying a hot cup of tea looking out on the sea.

Tips:

We traveled all around Cornwall. We did Landsend, Mouse hole, St Ives, Newquay & St Tangel is a must. So magical & breath taking & be sure to go and find the water fall but be sure to wear suitable footwear as it is a trek to the falls. The sea was very cold, however everyone around us were in wetsuits which allowed them to swim etc in the sea so that’s definitely something myself & my other half will be investing in.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th August 2021:

Had a lovely time. Great location. All staff really friendly and welcoming. All good was lovely. Loved having a sea view room and getting to watch the storm one of the evenings.

Tips:

Definitely go and see Lands End get a Cornish pasty Lovely walk to St Michaela’s Mount down the path from Penzance Station Luggers Inn for Full English Breakfast, Pannini’s and Pizza. And the local beers.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

3rd August 2021:

Staff were super friendly and welcoming. Room was clean and tidy and breakfast was lovely.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

2nd August 2021:

The room was a great size as was the bathroom the shower needs a bigger shower head as not very powerful. Great value for the money.Not a lot to do in the area and not many pubs. Nice chip shop around the corner and very nice staff.Need a car to get around to visit local areas.

Tips:

Book up the restaurants before you go as mostly booked up. And if you wish to go the local outdoor pool book up online as defo not get in .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

5
out of 5

31st July 2021:

The lady that served breakfast was absolutely fantastic (we didn’t get her name unfortunately). She was very friendly and welcoming and spoke to our two children as well. She also advised us where we could buy a charger from as we had left ours at home. She really made our stay!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

27th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for the feedback it is greatly appreciated... we have taken on board the scores and will endeavour to improve where possible.

4.8
out of 5

26th July 2021:

The location was great. It was easy for us to go wherever we needed to. The room was large and comfortable, though very warm despite us having the window open. We asked for fans but did not get them. The breakfast was filling and satisfying, and the food in the restaurant was the best we had on our trip, such scrumptious food and large portions. I would highly recommend The Lugger Inn to others coming to Penzance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the feedback it is greatly appreciated... we are sorry that you did not get a fan for your room at the time we now have a fan for every room. we hope that you will return again soon!

4.8
out of 5

23rd July 2021:

Amazing staff and great stay. As a nice touch in hot months, it would be extremely beneficial to provide a fan in the rooms as there is no air conditioning.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review we now have fans for every room! Thanks for the feedback it is greatly appreciated!

4.8
out of 5

21st July 2021:

The location and the staff are the two greatest assets both being fantastic! It's an old building that does need some investment, such as plumbing and electrics, but one really cannot imagine a better place to stay. The care and attention of the staff is truly 5 star. Breakfast is superb and the restaurant menu doesn't disappoint.

Tips:

Penzance is one of our favourite places in the UK. The sea views are spectacular. In all other respects it's a busy seaside town with a good array of shops, pubs, restaurants etc.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review we are so pleased that you enjoyed your stay with us and we hope that you will return again soon!

4.8
out of 5

21st July 2021:

The lugger inn is an excellent place to stay; ideally located on the front and close to restaurants and bars and the centre of town. The service was excellent; the staff are friendly and accommodating. We ate here on one night and the food was lovely. If we ever return to Penzance we will stay here again.

Tips:

There are many places to see close to Penzance: St Michael’s mount, St Ives, Lands End, Sennen Cove, Porthcurno are just some of the places within a short drive away and also reachable by public transport.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review, we are pleased that you enjoyed your stay and we will look forward to welcoming you back soon!

4.8
out of 5

20th July 2021:

A perfect stay, except that the TV in my room didn't work despite the best efforts of the manager and staff to get it working each day!

Tips:

For food I recommend the Taj Mahal Indian restaurant around the corner, and the Turks Head pub. A night walk around Penzance is wonderful - very atmospheric and so quiet apart from the seagulls. For swimming it's best to go to St Ives or Sennen Cove.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank for the review it is greatly appreciated!

5
out of 5

19th July 2021:

Our second stay both within Covid restrictions but we couldn't have felt safer, best wishes for continued normality.

Tips:

For eating, The Lugger Inn everytime but a nice meal was had at The Boatshed.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the kind review it is greatly appreciated!

4
out of 5

18th July 2021:

We were informed that the Bar & restaurant facilities were closed due to Covid out break. We should have been informed prior to arrival. Room 12 is very small and the water pressure in the bathroom very low especially to flush toilet and have a shower. However staff very helpful and when we did get to use the Restaurant on the last night the food was very good.

Tips:

Very good location within walking distance of the town centre, shops and Restaurants.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review, we are sorry that the covid shutdown meant that we could not open our restaurant, we hope that this didn't affect your stay with us too much, yes we do experience low pressure for our water is a few of our rooms which is more prevalent when the INN is full... however we are working with a local plumber who is hopefully going to install a pump for this side of the building, we are grateful for your feedback.

3.5
out of 5

15th July 2021:

Although we appreciate it is a difficult time for the travel industry at the moment, this hotel clearly needs investment in it. The plumbing is very poor, we had to swap rooms 3 days into our stay as the shower did not work and a plumber could not be arranged to fix it. We also had no tv for 3 days as the aerial didn't work and the remote control was also faulty. This hotel is clearly a drinking place for the locals and as such felt very crowded at times with "drinkers". Breakfast was excellent, evening meals not so good. Can't fault the staff but as previously mentioned needs a lot of money spent to bring it up to an acceptable standard.

Tips:

No hairdryers in the room, lots of stairs, so if you do have mobility issues not great. Limited parking, but still a bonus in this area. Some great local restaurants and places to see, so a good base.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review of our INN... we are sorry that we were not up to your expectations...unfortunately during your stay we did have issues with the plumbing and the main aerial however, as Cornwall is inundated at present with tourists we did have to wait for both the plumber and the aerial specialist longer that we would normally... we hoped that by moving you into another room that this would help alleviate the stressfulness of the situation? the aerial specialist did come out within 24 hours and the plumbing issues were sorted the next day too, thank you for the review though we do take on board your comments but both issues were out of our hands as we do not have plumbers or aerial specialist on site.

4.8
out of 5

14th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

14th July 2021:

The location of the hotel is excellent. The rooms are having a superb view and spacious for accommodating two adults and two children.I believe the number of staff are way too less in the hotel to provide room service and there is a lot of room for improvement. The breakfast was awesome and table service was excellent .

Tips:

The hotel is excellently located to visit several sights of Cornwall . Nearby there is restaurant named TajMahal which served excellent Indian cuisine.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN... we are sorry that you were expecting room service this unfortunately is not possible especially during the pandemic.... our staffing numbers are less than usual but this is due to lockdowns and re-recruiting has been an issue across the hospitality section... our staffing levels have now increased however, the tourism in the west country is at its highest ever and during this difficult times our job responsibilities has more than doubled... so we have to ask our guests to bare with us as we are doing our very best during such difficult times.

5
out of 5

12th July 2021:

Very helpful staff and excellent value for money

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

12th July 2021:

A great place to stay, staff amazing, food excellent, best breakfast ever, can't wait to go back! Thank you Lesley, Dave and Steve, and all the staff.

Tips:

Must do is St Michael's Mount, but you must book in before you arrive. Minack theatre productions need booking as soon as you have your dates.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are so pleased that you enjoyed your stay with us here! we will look forward to seeing you again soon!

4.8
out of 5

11th July 2021:

On arriving, parking was an issue, which I realise isn’t Lugger Inn responsibility, but we had to park some distance away. The building itself looked tired and in need of a tidy up. We checked in and was asked to pay for our stay upfront, which was a new one on us, but was told that “some people had done a runner without paying” which didn’t add to the feel of the place. We were then showed to our room (24) which was nice and clean but again needed a revamp. There was no shower, so we had to sit in the bath and try and use the hand shower which was absolutely useless as it was impossible to regulate the water temperature which was either cold or scolding. We also had to run the water for ages before it warmed up. The bed was of very poor quality and was extremely soft and in need of a new mattress. The road noise was loud and constant throughout the night, all of which led to very disturbed sleep. Breakfast was superb, as were all the morning staff. They were friendly, helpful and an absolute credit to the Lugger Inn. In fact, all the staff were excellent. All in all, the the Lugger Inn is ok , but with a bit of tidying up and improvement with the finishes and the standard of furniture it could be so much better. But I wish to reiterate that the staff were first class.

Tips:

Navy Inn pub just round the corner is excellent. But whatever pub or restaurant you choose, book in advance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for your review of our INN... we are pleased that you have given us 3 x 5 and 1 x 4 score out of 5.. we are sorry that the road noise annoyed you the promenade is not usually as busy as it is ... as you are probably aware Cornwall is experiencing a very high volume of visitors this year so it is naturally very busy...Our policy of paying on arrival is not uncommon most B+B's and Hotels in the west country have adopted this procedure, room 24 is in the eves of the INN and has just been re-carpeted and the mattress is new so we are sorry if you felt that it was too soft but we have to cater for all and we chose a medium mattress as recommended by the hotel trade, we understand that the bath is slightly smaller than a normal bath and the hand held shower is mainly to enable guests to wash their hair with, the room being situated in the eves does not allow for a full size stand up shower, the room is however full of character and shall we say a little quirky which most reviews have commented on and have liked.

5
out of 5

11th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

10th July 2021:

Lovely situation and good sized room with good amount of tea/coffee facilities. Shower in ensuite had very weak flow. We did not get any fresh towels or room clean during our 6 night stay, I'm not sure if this is something we needed to request due to covid guidelines? Had to request fresh bin bag to empty waste bin in room. Staff helpful and friendly. Breakfast was OK but odd system in place for pre order rather than buffet due to covid.

Tips:

Lovely situation right on the promenade with decent parking as the promenade Street parking currently free by council. Great location for touring around West Cornwall (St Ives, Land's End and Lizard point all less than 1h drive)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Dear guest thank you for the review, yes on check in you should have been informed that we are not allowed to enter your room during the pandemic... therefore any top up of clean linen/towels teas and coffees etc needs to requested and will be left outside of your room for you.... this would also have been sent to you via a covid letter prior to your stay with us... there is also a poster in reception for guests to read the covid instruction during your stay with us, we are so sorry that you experienced this confusion... with regards to breakfast it is quite common place now to have to pre order your breakfast choice the night before.... most B+B's are adopting this system.

4.3
out of 5

4th July 2021:

Excellent location, free limited parking on site, however also free parking on the road. Steve and team very helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review it is greatly appreciated!

5
out of 5

2nd July 2021:

Lovely hotel, great location

Tips:

Good location, free parking in streets. Great location to explore surrounding areas

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you very much for the great review it is greatly appreciated!

4.8
out of 5

1st July 2021:

great location and even better staff !

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for the lovely review it is greatly appreciated!

4.8
out of 5

29th June 2021:

Hotel nice food was nice the room could have been better especially the bathroom shower not much good

Tips:

Not much to do if it’s raining it’s a shame really because Penzance is a lovely place

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for your review it is greatly appreciated.

4.8
out of 5

27th June 2021:

I was blessed to have had yet another FABULOUS few days staying at The Lugger. The perfect room, with exceptional food and views, and, once again, looked after by the Lugger Crew made up of consummate professionals. Looking forward to my next visit already! J x 💕🙏🏽⚓️

Tips:

St Michael’s Mount is a must-see - lovely cafe at Marazion; Chapel Rock Cafe. Also worth walking or getting the bus around Mount’s Bay to the very quaint Mousehole. Penzance has everything that you need (including superb fresh pasties in Warrens) and Lavenders delicatessen for fabulous Cornish treats. The best ever fish chowder, and cream teas, are to be found at The Lugger Inn :-) J x

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review we are so pleased that you enjoyed your stay!

4.8
out of 5

25th June 2021:

Staff are wonderful, so welcoming, couldn’t do enough for us, we had a lovely stay.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated.

4.8
out of 5

24th June 2021:

Excellent hot cooked breakfast, staff really friendly and helpful. Only fault sometimes water not hot enough and shower not very powerful. Would be good to have hairdryer in room.

Tips:

Lovely walk to St Michael’s mount, close to train station and bus station. Food in restaurant good, went to The Navy Inn just round the corner , highly recommend. The Admiral Benbow in town was good too. Hellys along the front lovely food and cocktails.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay.. we do have hairdryers they are available on request and we do state this on our website.... your review is greatly appreciated.

5
out of 5

22nd June 2021:

The staff were extremely friendly and did there very best in attending to serving drinks and meals, especially at this difficult time.

Tips:

All the shops and bus services wre within walking distance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review it is greatly appreciated

5
out of 5

22nd June 2021:

Hotel room was fantastic, we stayed here for my daughters wedding, nothing was too much trouble. The location of the Hotel would sell itself, but the reason I would hope to return are the staff, they are so friendly in what must be a difficult time. The breakfast team were so hard working but took the time to talk to you , I would thoroughly recommend this Hotel to anyone and look forward to one day returning 👍

Tips:

We had a wedding so didn’t really sight see but the promenade was lovely and we did visit the Jubilee pool which was a great experience 👍

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

19th June 2021:

Lovely room facing the sea. Very helpful and friendly staff. We had to get to the ferry early and they kindly provided us with rolls to take away for breakfast. We would definitely recommend the Lugger Inn.

Tips:

Sadly we weren't there long enough to explore the area as we went to the Isles of Scilly the next morning.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3
out of 5

18th June 2021:

Shower water pressure too low (almost dripping instead of flowing). When reported to the manager was told that starting auxillary pump might fix it but cannot guarantee in a building 100 years old. Alas, the water pressure still remained extremely low throughout our stay with no intent to deliver a fix by the hotel management. Very disappointing. Other facilities that need improving - bathroom, windows (need replacement locks and double glazing), door locks, mazed hallway which makes it harder to traverse especially during Covid. In summary, Location was good, but the hotel needs major renovation and redesign. Staff at restaurant were good.

Tips:

Shower: Water pressure too low(dripping instead of flowing water), making it difficult to have a quick and meaningful shower. Was told by hotel manager that the building is 100+ years old with old plumbing therefore the issue could not be fixed. It would be good if they advertised that the property was run down and 100 years old! Location is on the promenade. However the hotel is in need of major renovation and redesign.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

So sorry that the water pressure in your bathroom and the age of the building affected your stay, did you ask at anytime to change rooms? we are aware that some issues with the building are a problem and the water pressure can be effected when we are running at full capacity which we have been since the end of April - we are doing our very best to sort the issue but the building is very old and it is proving difficult - thank you for your comments they are greatly appreciated.

5
out of 5

18th June 2021:

We enjoyed our stay and we have nothing negative to comment about. Breakfast was excellent and we ate twice in the evening could not fault. Staff were all friendly and obliging. The only that we think could be improved is the outside could do with a spruce up. Would definitely return.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

18th June 2021:

Really friendly and attentive staff Lovely clean rooms with comfortable beds Good food at the hotel restaurant (amazing desserts!)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

18th June 2021:

Oh my! What a wonderful place you have. The room was spotless and spacious, your staff were just lovely, the breakfasts were delicious. Excellent all round! It was my first visit to Cornwall but it won’t be my last. See you again soon!

Tips:

Get the tour bus to St Ives and Land’s End. It is beautiful! And the Barbara Hepworth Sculpture Gardens are divine.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

17th June 2021:

We especially enjoyed the sea view from our room, hotel location and breakfast.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

7th June 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us and we hope that you will return again soon, for some fantastic Autumn deals please visit our website.

3.5
out of 5

5th June 2021:

Decent location, for the most part great staff! The beach and promenade are just out the front door. However, parking was difficult to find, we ended up parking in a city parking lot about a 1/4 mile away. The room was fine, although the bathroom was in a rough state - flooring needs immediate replacement, very tiny sink, and an aging shower. The restaurant is ok, although slightly overpriced. Can't recommend the vegan burger or breakfast sausages though, however the full English was good.

Tips:

Beachfront property with a beautiful promenade right in front of the hotel, with a quaint high street just around the corner. Check out Mount St Michaels, a 5 minute drive away, and explore the area by car for beautiful vistas and lovely villages.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us, we note your comments with regards to the bathroom floor being tired and we have taken measures to replace this, we are sorry that you did not enjoy the vegan burger or the breakfast sausage, this is the first complaint we have received for both however we will be looking to source alternatives in order to give a better selection for our guests.

5
out of 5

4th June 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us and we hope to see you again soon!

2.8
out of 5

3rd June 2021:

The staff was very kind, but the service was very slow. The rooms are very old and with many problems, but the staff did their best to accommodate us in the best way.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us and we note your comments with regards to our service being a little slower than normal, unfortunately we are struggling to recruit at present and the current covid restrictions in place for businesses in the hospitality sector has made work double for all of us, we do hope that this will not detract you from visiting us again when hopefully we should be fully staffed and back to normal.

5
out of 5

2nd June 2021:

The staff at the Lugger were really friendly and helpful, quickly dealing with any of our requests. Breakfast was amazing, and we had dinner there one night, and that was amazing too! You might see us again sometime! Thank you!!!

Tips:

Try to avoid the local Wetherspoons... If you ever find yourself in Lands End, there’s a really lovely walk to a secluded beach called Nanjizal (make sure to wear proper shoes!) Keep an eye on the Penzance tide times- the sea prefers to be in rather than out!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN we are so pleased that you enjoyed your stay with us, we have some great offers for the Autumn on our facebook and website if you feel like another break, we would love to see you again!

4.5
out of 5

31st May 2021:

Breakfast was good but delivery from the kitchen was chaotic and long winded (45m on one morning). Service from waiting staff was good.

Tips:

Thai Moon Newlyn Meadery Both good, you get what you expect.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

31st May 2021:

Fantastic views, food was excellent and the staff couldn't be better. Would definitely stay again and recommend.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us and we hope to see you again in the near future!

5
out of 5

30th May 2021:

A nice stay, hotel is a bit dated but had everything we needed to enjoy our stay. Staff were great and went out of their way to help with anything. Our stay was for my birthday and the staff even sang happy birthday when bringing out my surprise cake.

Tips:

Great position along the promenade and you can walk/hike easily in any direction. Close to shops and amenities/site seeing places.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

29th May 2021:

The staff were very helpful and polite book straight through the hotel to avoid any confusion.

Tips:

Theres lots to do, Lands End, ST Michaels Mount, The Lizard, Scilly isles etc

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us and we hope that you will return again soon!

3.8
out of 5

29th May 2021:

The staff were great. The room was substandard - and certainly not worth £130 a night. The furniture is cheap and falling apart (drawer fronts falling off, chair rickety, electric socket falling off the wall). The bathroom is small. Not the standard I would expect for the price.

Tips:

The Navy Inn round the corner served excellent food.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

4.3
out of 5

25th May 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

25th May 2021:

Our biggest issue we’re the curtains in the room, they were really thin so therefore the room was really light and hard to sleep, we had to go and buy eye masks to help. Overall cleanliness was fine there were a couple of what looked like blood stains on the skirting and door frame in the bathroom. Breakfast was a little chaotic with the waitress trying to guess which table you had been put on rather then looking. Maybe proper veggi sausages (like Quorn) rather then peas and sweet corn in a sausage.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN we are pleased that you enjoyed your stay and we have taken note of the recommendations for veggie sausages, with regards to the curtains these have now been changed to blackout curtains - all reviews are greatly appreciated, we do hope that you will pop back and stay with us again!

4.8
out of 5

24th May 2021:

Definitely going back there again. Very friendly people. Can't wait.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

3rd November 2020:

Lovely rustic hotel with great views of the sea and wonderful natural lighting. Great location too, as only minutes away from the town centre shops and restaurants. The staff were incredibly friendly and went out of their way to make our stay extremely enjoyable.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

26th October 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

23rd October 2020:

The staff here are excellent, very attentive and extremely friendly whilst always maintaining the highest of standards. The room was beautiful with the perfect sea view, very clean, bright and airy. The food was amazing, such great options, especially the fish options and the full English breakfast was very tasty.

Tips:

I would highly recommend the Whole Cornish Sole, just so mouthwatering. You should definitely take a bus to Lands End, the scenery along the route is beautiful and then Lands End itself is just stunning! There are quite a few local restaurants and pubs within a short walk, but to be honest I really loved the on-site pub.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

18th October 2020:

Lovely welcome, great room, friendly staff and a great location.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

13th October 2020:

Very friendly relaxed atmosphere, even though it must be difficult in these uncertain times.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

29th September 2020:

Great room with sea view. Check in was quick and room ready early which was a bonus. The food was excellent. We were served by Niall on two evenings, who was very friendly and efficient and made us some lovely liqueur coffees. Really enjoyed our stay.

Tips:

Centrally located. Great boat trips nearby. Easy to get around with bus and train station within 10 minute walk to St. Ives.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

29th September 2020:

This was my second stay at the lugger this year , great location great value nice clean room with television,,en-suite bathroom and in mine a view of jubilee pool and st Micheal’s mount ! And a good breakfast everyday ...and nice friendly staff too ... very chilled and relaxed , will definitely come again .

Tips:

Lots to do in and around Penzance , good food at the lugger and the Turks head ( Penzance oldest pub) mackerel sky resteraunt at Newlyn is good too , I took the boat to scilly isles for a day trip .. absolutely stunning And loads of beautiful beaches and walks near and around Penzance too .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

27th September 2020:

Helpful and friendly. Lovely room for an overnight stay.Thank you

Tips:

Sorry, only on overnight stays on the way to Scilly Isles. Was great location as near the ferry terminal. Breakfast lovely. On our late arrival we were luckily given a table and ordered our meal, which was really nice.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

26th September 2020:

Very warm welcome to the hotel, felt safe and secure as all the Covid 19 rules were in place and adhered to at all times. All the staff were extremely friendly and professional, noting was too much trouble. The breakfast was freshly cooked each morning and hot, the evening meal menu was amazing with freshly prepared local foods with an emphasis on the fresh fish.

Tips:

Local walks The town is a 5 minute walk away Local journey times to local tourist areas

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

26th September 2020:

You’re all amazing! Extremely friendly and helpful staff made my stay an absolute joy once again. I was treated so well, that as a solo traveler, I would highly recommend The Lugger to others traveling alone. Missing you already (and that view!!). Get well soon to Lee x

Tips:

A trip round the Bay to Mousehole is a must! Quaint little fishing village with great views along the way - walking or by bus. The Best Ever Fresh Newlyn Crab Sandwich is to be experienced at The Lugger (as informed by Nial!). Do not miss the cheesecakes made on the premises either!!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

25th September 2020:

Really friendly helpful staff. Very high quality food in restaurant. Great view from my room. Only negatives- no tea/coffee in room due to mis-interpreted COVID regulations and very worn, visibly sloping mattress with a ridge down the middle (due to couples). I had to move pillows and sleep with my head at the 'foot end' to get comfortable! Hotel should check and replace mattress. I would have given a higher score for facilities apart from this. Apart from the mattress I was pleased I stayed here.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

23rd September 2020:

Great stay, found everyone at The Lugger Inn Friendly and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

23rd September 2020:

This is a very nice and clean place to stay. The staff were friendly and very helpful. It is right on the sea front and has excellent views. I highly recommend it.

Tips:

Book a sea view room for some fantastic views of the coast.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

22nd September 2020:

Stayed twice (one night each stay), hotel convenient for ferries, beds comfortable, restaurant excellent and all staff were exceptionally friendly and helpful. Would definitely recommend.

Tips:

Use the restaurant at hotel - food excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

21st September 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

19th September 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

15th September 2020:

Fantastic stay, really enjoyed the hotel & breakfast was excellent. Only thing we'd ask for is tea/coffee making facilities in the room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

13th September 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

13th September 2020:

Very good value for money with sea view room, spacious and comfortable. Disappointing not to have hairdryer or tea and coffee facilities in room as other hotels are providing these despite Covid guidelines. Breakfast was very nice, only addition I would make is to offer fresh fruit with cereals or as alternative to them. Enjoyed Sunday dinner in the restaurant, though did feel more staff maybe beneficial as it was very busy in there with people collecting takeaways, other diners and customers eating and drinking outside. The staff did seem rather stretched.

Tips:

Hotel restaurant pleasant and Sunday dinner was very nice. Had a lovely evening meal at the Turks Head in Penzance. The Penlee House Gallery and Museum is worth a look if you have time, even just to visit the cafe or shop. In a lovely park with very nice gardens. Enjoyed a day in St Ives even if very busy there.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

12th September 2020:

Food in restaurant in very good and reasonably priced, staff are friendly. Were very pleased that they offered us a take away breakfast when we left early, and it was a very good pack including bottles of water. Rooms are fine, can be noisy if at the front, but the sea view compensates.

Tips:

Great for access to the Scillonian 3 to Isles of Scilly, just a 10 minute walk. Staff are flexible about checking in and out.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

8th September 2020:

My group are regular annual visitors for a weekend and always enjoy our stay. With the current issues the staff made our stay as comfortable and "near normal" as possible. The changes to all normal access and procedures are all realistic and as inconvenient as possible

Tips:

We would recommend the Turks head for local beer and a warm welcome and the Taj Mahal to try Nepalese cuisine and friendly and efficient waiting staff. Both are a short walk from the Lugger. If you like walking Mousehole is a good destination and for the more adventurous you can then take the coastal path to Lamorna Cove and walk back inland.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

3rd September 2020:

Lesley. Steve and Dave make our stay fabulous. Clean room Great service nice hot breakfasts. Well done.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

1st September 2020:

Everything was perfect, specially the kindness and service of the staff. The room needed a little of maintenance in small things (like hanging, soap holder, shower pressure) but it was in general perfect to enjoy the 3 nights that we were in the hotel!

Tips:

Just opposite the sea, the hotel has amazing views and location. You only need to walk 10 minutes to arrive to the train station and also to the shops.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th August 2020:

Loved our room.... the view was amazing! Staff were really helpful and friendly. Food was awesome!!!!! Would definitely stay here again.

Tips:

We found there wasn't much to do in Penzance itself but it makes a great base to be able to get to various other destinations (St. Michael's Mount, Land's End, St. Ives and Scilly Isles). As for places to eat, there are some great places but this time we chose to eat at the Lugger multiple times.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

29th August 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

28th August 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

27th August 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

26th August 2020:

Breakfast and staff are very nice

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

22nd August 2020:

Lovely, clean rooms. Friendly staff and exceptionally helpful. Excellent food, both dinner and breakfast

Tips:

The Mackeral Sky Bar was insane! Scampi at the Lugger inn was delicious!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

21st August 2020:

Location is great. Staff was friendly and helpful. Towels and pillows were abundant and large. Beds were comfortable. The only problem was low water pressure along with rainfall shower-head makes showering and rinsing off difficult.

Tips:

Almost every restaurant needed reservations for dinner. One even said they were booked up for the next 14 days ahead.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

15th August 2020:

The food would appear to be cooked to order. At busy times patience is required, it would be worth advising diners of the time to wait when they order

Tips:

Scilly Isles is well worth a trip but with the warning time on the Isles is only about 3 hours

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th August 2020:

From the warm welcome to the farewells, we could not fault our stay. The location is perfect, views amazing and we will certainly be back.

Tips:

St Michael's Mount, Lands End and Porthcurno are obvious visits. Everywhere is beautiful though! We ate at the Lugger on all but 2 nights, but both times we regretted it. The food was better at the Mugger than at the Turks Head and the Admiral Benbow. There is a very good Indian restaurant around the corner, but we felt it a little small in the current pandemic.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

8th August 2020:

Friendly and welcoming seaside hotel. Great food excellent location made us feel save and at ease which is important in these strange tomes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

5th August 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

4th August 2020:

Fist stay at the Lugger, we have family here in Penzance and have been to the pub before and enjoyed their serviceS, I would recommend as very agreeable price and worth every penny...lovely view of the mount from our window...made to feel very welcome, safe and secure...all COVID precautions put into place. Thank you for a lovely 6 day break all

Tips:

St Michaels Mount

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

27th July 2020:

We very much appreciated your efforts to make our stay comfortable and to help us when skybus was unable to fly the following day because of bad weather. You went out of your way to give us everything we needed. This is much appreciated under the COVID regulations. Thank you.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

18th July 2020:

The staff were excellent very friendly and helpful couldnt do enough for you.the room was nice but needs decorating chips on the ceiling and walls paint flaking off not a large amount the shower door when closing you would have to lift it slighly to get it shut properly had to be careful with shower if a tap was turned on else where it would go very hot. very comfortable bed obviously because of the covid they were not cleaning the room or changing towels or bedding unless you were staying more than six days you could ask for towels and they would oblige in the dining area tables were set out for distancing which was good the table we had in the window had paint spots on it also on the window someone had most likely had spaghetti there were some splashes on the window that werent cleaned off dont know how long they had been there the food was well cooked and hot the menu was limited because of getting supplies from local butchers and fishmongers but food was excellent and a good full breakfast but a lovely stay with Steve and his team thank you

Tips:

plenty to see and do things were slowly getting back to normal we did a dolphin spotting trip which was excellent and yes we did see some dolphins all be it only 2 lovely 3 hour trip

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

13th July 2020:

Great location, great staff, during the worst time the world has seen. couldn't fault them, all very helpful and did as much as the times would allow.

Tips:

Ideal on seafront, close to high street and shops.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

23rd March 2020:

Very friendly and helpful staff. The room was clean, comfortable and had an amazing view. It was a shame we couldn't use the dining facilities due to Covid-19, but staff were very accommodating to serve food to the room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

23rd March 2020:

Thank you for making my stay so pleasant. Under the difficult situation that the virus has imposed on you as a business, you ensured that I was treated as a valued guest. I’m sure that The Lugger Inn will survive this setback through ingenuity and creativity. My best wishes to you all and look forward to my next visit.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

13th March 2020:

great location, recommend room with sea view, very friendly staff,

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

7th March 2020:

Great location right on the seafront. I only had breakfast once because I don't really 'do' breakfast, but it was fine apart from some rancid tinned grapefruit, which the waitress happily replaced. There is a continental 'in room' breakfast tray available as an option, which is handy. View from the room was to die for. My only gripe is that the TV was digital, with some faulty images on some channels, and no BBC at all. As I was alone and not out partying in the evening this was a bit annoying.

Tips:

The Lugger itself does a great carvery on a Sunday, which I had on a previous occasion when staying elsewhere. Several very good options very close by: Frasers or the Pirates Rest for fish and chips, and the Taj Mahal for excellent Indian and Nepalese dishes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

25th February 2020:

Great room. very clean and tidy. But would have liked an easy chair to sit in. Food was very good.

Tips:

I was there for the rugby. Great choice of pubs, found the Dolphin Inn very good. Penzance is a very nice town. The Lugger is very good for the far south of Cornwall to see other places.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

25th February 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

24th February 2020:

Found it welcoming and ideal for my short one night stay. Would love to stay for a longer period.

Tips:

Did not eat at the Lugger , apart from breakfast. Would recommend the food at the Dolphin Inn just a bit further on up the Promenade. The Bath Inn was also good.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th February 2020:

Very helpful and friendly staff

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

6th February 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

2nd February 2020:

Excellent customer service. I wasn't going to have time for breakfast and the team offered to have a couple of bacon rolls, wrapped in foil, ready for me to take on the road instead. Thank you

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

20th January 2020:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

4th January 2020:

Enjoyed our stay Xmas decorations and N Y E great Shower could do with attention but plumbing in an older building difficult many thanks enjoyable stay

Tips:

Xmas lights at Mousehole worth a visit

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

16th December 2019:

We had a brilliant weekend stay at The Lugger. A warm welcome, and an upgrade to a sea view. All the staff were friendly and had a smile, which makes such a difference. Breakfast was excellent and the lady who served us couldn't have been more obliging. We were told it was 'party night' on both nights we were there, so we didn't mind that we could hear the disco in full swing but it didn't disturb us at all, by 1pm all was quiet and peaceful Very comfy bed and a good nights sleep ;-)

Tips:

The Lugger is well situated - near to town and near to Newlyn, with loads of pubs and restaurants to choose from. We walked everywhere and it was nice to leave the car in the car park all weekend. Even the jubilee outdoor pool opposite was open if we fancied a swim!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

12th December 2019:

Friendly knowledgeable staff who care. Thank you!

Tips:

Loved eating/drinking at theDolphin Inn and touring St. Michael’s Mount. Breakfast and dinner at the Lugger Inn were super delicious and huge portions.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th December 2019:

The views were amazing. Very comfortable Room and the staff were very friendly. Plenty of parking. Good hearty breakfast. Very enjoyable stay

Tips:

Apart from the hotel bar. The Bath Inn and the Navy inn are excellent local Pubs. The Waterside Meadery is a excellent place for a family meal with a difference. The Hong Kong Chinese Restaurant food was fantastic. best Pasties The Cornish Oven, Philps Bakery and Lavenders Bakery

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you Gary for your feedback. We are glad you enjoyed your stay. Hope to see you in the future.

5
out of 5

4th December 2019:

Lovely room, lovely bar and restaurant -food was great.

Tips:

Lovely place to stay, great location, rooms are clean with fantastic views, lovely bay window in mine. Bar and restaurant on-site and great food.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th November 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

25th November 2019:

top notch place to stay I had my wedding reception here 17 years ago and it is still as good as ever

Tips:

if you do stray from the lugger the bath inn and tolcarne are well worth a visit

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

16th November 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

15th November 2019:

A suitable place to stay in Pemzance for a short visit.

Tips:

A short walk to a number of good restaurants in town. Easy to get to St Ives to visit the Tate and mining sites on the northern coast.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

6th November 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

2nd November 2019:

Tips:

Really enjoyed our stay, food in the restuarant was superb. Loved the views and the staff were very welcoming and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

29th October 2019:

Staff went out of their way to be helpful

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

25th October 2019:

Friendly staff and helpful with questions on area. Would stay there again

Tips:

Would recommend as great location. Close to all amenities. Would like to return and see how the refurbishment went.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

22nd October 2019:

Will be great once the alterations are finished !!

Tips:

Great Indian restaurant around the corner !

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

20th October 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

13th October 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

13th October 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

11th October 2019:

Always enjoy staying at the Lugger.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th October 2019:

Thank you for maki g an extra effort to cater for my gluten free dairy free diet.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th October 2019:

Great restaurant wonderful view!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th October 2019:

Friendly and helpful.

Tips:

Lots of places to visit nearby including villages, mines, coves/beaches, coastline and countryside. Also many restaurants and shops nearby.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

9th October 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

9th October 2019:

The only thing I would say which needs improvement is the bed. It is still the old type of mattress ie springs and does not provide a good nights sleep. If this is attended to we would stay again.

Tips:

The Admiral Benbow is very quirky and the food is excellent. The chef knows how to cook fish properly.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

3rd October 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

3rd October 2019:

The room was a decent size with good ensuite bathroom (fan operated from switch outside - much appreciated). Beds OK, plenty of towels, coffee/tea making facilities. Only fault is one table lamp with short power cord so could not put it on bedside table. Also, no way to switch off main light without using switch near door. Fine for a short stay, annoying otherwise.

Tips:

Lugger restaurant exceeded expectations. Good variety, chef's specials, carvery. Excellent quality food, reasonably priced and good value for wine etc. Service good. Breakfast OK although they forgot to bring our tea. Orange juice from concentrate... We could not get a cab to come and pick us up on Sunday - long delays. Luckily, Penzance train station is only a 20min walk away!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

3rd October 2019:

Helpful staff. Good breakfasts

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

27th September 2019:

A lovely location, the amazing sea view from a large bay window was dramatically beautiful. The room was spacious and clean, supplied with kettle for much needed tea and coffee, plenty of storage and a tv. The bathroom sadly lacked a complimentary soap/shower gel and the dispenser in the shower was empty. I think for the price I paid for the room this could have been provided. Breakfast was good. I like the fact you can order what you want and my crispy bacon was delicious. The staff are welcoming, friendly and helpful. One evening we ate in the restaurant and must compliment the Italian chef and the owner who I was told made the desserts. The choice was the only problem, the array of sweet puddings all looked great and my taste buds tingled while enjoying my dessert. I would recommend you eat here. In summary a good stay, I will return when I’m in Penzance!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

25th September 2019:

Lovely views from the hotel on the seafront We arrived on a Sunday and the cavery was excellent,also try the fish and chips here they Were the best , Room was clean and tidy ,staff were friendly The only negative side was the parking not much Room , Would stay here again

Tips:

We visited Lands End which is definitely worth going to , Perranporth lovely beach with a cafebar on the beach, also Porthcurno, is lovely Mousehole has a lovely harbour,also Marizion,were the mount is ,would definitely come to this part of Cornwall again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

24th September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

24th September 2019:

Clean, quiet and comfortable - and great value. I'd stay again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

23rd September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

22nd September 2019:

Good carvery

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

22nd September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

20th September 2019:

The restaurant were exceptional when catering for my gluten free food both with the evening meal and breakfast, I can't thank them enough

Tips:

Ideally situated for the coastal walks. Perfect for public transport around the coast. Art deco swimming pool across the road from hotel. Beautiful views.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

19th September 2019:

Great position & excellent value for money. Food very good in restaurant, and staff extremely helpful.

Tips:

The walks to Marazion and Mousehole via Newlyn are wonderful & both offer the chance to return by bus if necessary. St Ives is also easily reached by bus, and the route is very scenic. If possible, visit the Seal Colony at Godrevy - magical!!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

19th September 2019:

Staff were welcoming and did everything poses to meet requests.

Tips:

Book dinner reservations early

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

18th September 2019:

Been staying here for many years. Great location.Friendly staff. Wide choice of food.Plentiful breakfast. Will book again in 2020.

Tips:

Jubilee pool is one of our favourite haunts close by- the largest open air lido in the UK. Shopping in Penzance is an uphill walk away. Hayle and the Poldark trail are also worth seeing and the Minack Open air theatre is within a short drive but if you book make sure you wrap up. The Lugger is also about a half a mile walk from the railway station.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

16th September 2019:

Have stayed at the Lugger many times and hope to continue to do so. Is an excellent hotel with incredibly helpful and friendly staff. Excellent food, unbeatable views from the front rooms.

Tips:

Penzance has numerous pubs, restaurants and hotels all with their own speciality and charm. Newlyn is only a mile around the bay with Moushole about 1.5 miles further. A beautiful coastal walk. Marazion with the amazing St Michaels Mount is a similar distance in the opposite direction. Fishing boats offer the opportunity to see the beauty of the coast from the sea.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

14th September 2019:

Great location with lovely bar and terrific restaurant. The host is very friendly and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

12th September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

8th September 2019:

Fantastic location for the Jubilee Lido Pool and lovely beach side swim. Really went above and beyond to be friendly and helpful

Tips:

If you have heavy bags - get a taxi from the train/bus station

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

7th September 2019:

A lovely stay with a wonderful welcome and nothing was too much trouble.

Tips:

The restaurant is worth a visit!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th September 2019:

Excellent value and great staff and restaurant

Tips:

Visit the Lugger Restaurant

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

5th September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th September 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th September 2019:

The man that was at the reception (apologies do not remember his name) upon arrival was absolute star! from advising on the touristy things, to help us with the luggage to generally making sure that we were ok, an excellent example of how helpful and friendly a staff at a hotel should be. The room was beautiful - could not ask for a better one! The food in the hotels restaurant (we eat dinner and breakfast) was fantastic and the service was great also! Overall had a great experience and if ever back in Penzance would gladly stay in the same hotel.

Tips:

Hotels restaurant is fantastic and a very wide choice, plus right on the sea front. Tour busses (roofless) to Lands end and minic theater goes only every hour. Minic Theather needs to be booked online and in advance. sea view room is to die for!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

3rd September 2019:

Beautiful room with stunning views and a lovely restaurant & terrace.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

1st September 2019:

Staff coped with breakfast incredibly well especially being short staffed. There was slight confusion between Italian chef and young male waiter about whether to continue serving food after allotted time on Sunday. Young boy told us kitchen closed, chef said otherwise.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

31st August 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

31st August 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

31st August 2019:

Very welcoming, reasonably priced & nice position for shops & promenade. Would definitely use again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

23rd August 2019:

We were happy with our stay overnight at the Lugger. The view over Penzance bay was spectacular. The bedroom was clean and well decorated however, the bathroom could do with an update. Breakfast was good and set us up for the day.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

17th August 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

17th August 2019:

Stayed at the Lugger for one evening in August. Location is lovely, right on the sea front and the view is amazing. Rooms were basic but this was fine for what we wanted. I would say it needs updating though as there were holes in the wall in the corridor to get to your room and the decor is out dated. We had breakfast which was lovely and the staff couldn’t do enough for us.

Tips:

There isn’t much to do in Penzance, however st ives is a short drive away which is beautiful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

16th August 2019:

Upgraded our room due to it being our honeymoon and our partner being heavily pregnant was such a lovely gesture. Wonderful staffs

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

16th August 2019:

Stayed here many times. Very friendly and helpful staff.Great location. Nice variety of breakfast and lunch and evening meals.Already booked next stay.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

14th August 2019:

Ideally situated for the Scillonian ferry,family room was a good size and beds were comfortable. Breakfast was served early enough to eat before leaving to catch the ferry .

Tips:

Ate at the nearby Dolphin Inn which was enjoyable with fast service. Very close to the newly opened Penzance Lido which looked very enticing.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

9th August 2019:

A lovely hotel in a lovely location!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

6th August 2019:

Lovely people, warm welcome, you can go there with closed eyes you'll enjoy it

Tips:

Nice area to stay and the neightbourhood is perfect to make the most of Portsmouth

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

4th August 2019:

we've stayed in Penzance loads of times and drunk at the Lugger, first time we have stayed here though and we were really pleasantly surprised. The room was great, clean spacious, sea view - couldn't have asked for more!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

1st August 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

31st July 2019:

Great stay, thank you.

Tips:

Had one of the redone rooms with the big windows overlooking the ocean, very nice. Had fun walking through the town, and visiting the Ancient Village (need car to drive there).

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

29th July 2019:

everything went well will be back in november

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

28th July 2019:

No washing gel in a shower, was empty. Otherwise a very nice place to stay

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

28th July 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

26th July 2019:

Ideal location, Friendly staff great view from our room.

Tips:

Good Fishing in the area both boat and shore. Plenty of good places to eat including the Lugger where we had a great breakfast. The Coast to the West is stunning, Mousehole, Lamorna Cove, Sennen and St Just and the near-by mines a must especially if you like Poldark all worth a visit,. St Michaels Mount to East also a good day out.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.8
out of 5

26th July 2019:

Steve couldn’t have been more helpful the toilet in our room broke and wouldn’t stop flushing so he gave us the holiday home they had next door and it was fabulous thanks for everything Steve

Tips:

The Bath inn a lovely pub just around the corner, and you couldn’t go wrong with the food and service in the Lugger large portions and delicious.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

23rd July 2019:

The staff were all very friendly and accommodating allowing us to store cases as we arrived early. The room we had was huge, nice and clean and all completed with a sea view.

Tips:

Ideal as a base for travelling to the Scilly Isles either by the Scillonian or flying from Lands End.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

22nd July 2019:

Lovely room with a view but staff customer service levels needs work and had to hunt down a member of staff to hand key to for checkout

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

22nd July 2019:

Breakfast to be improved and need for additional waiters

Tips:

Very nice hotel on the promenade with furniture in marine style. Clean ad accurate

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

20th July 2019:

Lovely place to stay,great room with sea view,good food

Tips:

The water front medley,st Michaels mount

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

19th July 2019:

another great years stay, only one negative is the lack of water pressure, but it's not enough to out us of booking for next year. looking forward to it already.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

18th July 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

18th July 2019:

Shower was annoying, could not strike a happy temperature, water pressure sporadic

Tips:

If you want wildlife sea cruise make sure to book early.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

12th July 2019:

The friendly staff and clean, comfortable room far outweighed any little niggles (shower drain bunging up) we would definitely stay again.

Tips:

Penzance has art galleries galore, a cinema for damp afternoons - and around and about there is glorious scenery, explorable countryside and a fantastic coastline. There are plenty of places to eat offering many different cuisines, though the Lugger's own kitchens supply large portions of delicious food.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we are pleased that you enjoyed your stay and we will look forward to seeing you again!

5
out of 5

11th July 2019:

This was a much nicer experience than I was expecting. Our room was clean and bright, the location was perfect, the food also very good but what made it special was the helpfulness and friendliness of all the staff we came across. Nothing was too much trouble and they were cheerful and professional. I will certainly be returning.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

4th July 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

1st July 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

30th June 2019:

The hallways and stairs look rather tired and a bit shabby. However, our room and bed were both clean and fresh. The staff are lovely, the food is brilliant. Very, very nice and tasty,not microwave rubbish, and not at all expensive. Breakfast, which was included was also beautifully cooked. No complaints at all. Perfect spot for the Scilly Isles Ferry, a 5-10 min stroll.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

22nd June 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

21st June 2019:

Coming back next year

Tips:

Pub behind hotel, chip shop next door and Indian restaurant, taxi to either end of town £5

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

21st June 2019:

Very friendly

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

19th June 2019:

Very helpful when my son left his phone behind!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

17th June 2019:

Nice hotel in walking distance from city center. Very friendly and efficient host.

Tips:

Good restaurants within walking distance, reccomend The Dolphin. Also Close to grocery stores. Wonderful sea view.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

16th June 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

15th June 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

14th June 2019:

We thoroughly enjoyed our stay at the Lugger Location excellent but road outside noisy from early on Would be good idea to remind other guests sounds from television carry through hotel and to keep volume low

Tips:

Great area to visit,lovely Cornish villages nearby Were pleasantly surprised with Penzance lot more to town than we thought great pubs in chapel street ! Avoid lands end attraction! Real tourist trap !

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

9th June 2019:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

8th June 2019:

Well located as a base for exploring Cornwall.

Tips:

A good coin laundry is located at the north end of High Street a block above the rail station. great pubs nearby while your waiting.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

4th June 2019:

Very convenient for ferry to Scilly Isles. Staff very helpful. Rooms lovely and clean, with comfortable beds. Only complaint (and not the hotel's fault!) was lack of parking, but it was a Bank Holiday, live music at the hotel (added bonus!) so plenty of folk there.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th June 2019:

Thank you to the staff at the Lugger inn, we had a lovely time! They were all so friendly and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th June 2019:

very clean room with sea view . had large tv . good shower . good complimentary breakfast. very extensive menu for the meals. thoroughly enjoyed our stay.

Tips:

very close to St. Michaels mount. worth a visit. town centre shops were at walking distance. Best sea view hotel.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

2nd June 2019:

Lovely place to stay, friendly staff, good size family room, only down thing was the bathroom and toilet which could do with an update.

Tips:

Perfect location as it’s by the sea and a walking distance from town centre. Short drive to St Michaels mount definitely worth a visit.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

2nd June 2019:

Very friendly family run hotel. Excellent location and really appreciated being upgraded to a Seaview room

Tips:

Excellent location for the south-west coastal path

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

1st June 2019:

Almost everything is perfect; only the heating didn’t work quite well. In addition, the basin in the toilet is a little bit too small, even for Asians. Otherwise we do appreciate the fantastic seaside view from the room. That’s really unforgettable!

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Location
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Would Recommend: Yes

4.8
out of 5

26th May 2019:

Very good value for money, staff all very helpful and accommodating.

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Location
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Would Recommend: Yes

4.8
out of 5

23rd May 2019:

All very clean and presentable. Some of the fittings are very cheap and break easily (eg the rail in the wardrobe fell off when I put my jacket on it and the towel rail behind the door in the bathroom fell off when I put my towel on it!! That said, location superb, Atlantic Ale very good indeed, staff very friendly and helpful and all in all I would be happy to stay there again.

Tips:

Boat Shed Restaurant is very good. The Dock Inn is an excellent pub for drinkers. The Dolphin is not - it is a restaurant masquerading as a pub.

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Would Recommend: Yes

4.8
out of 5

20th May 2019:

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Location
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Would Recommend: Yes

4.3
out of 5

19th May 2019:

V friendly staff and good breakfast Comfortable bed Great location and value especially for before or after a trip on the Scillonian Do take toiletries as none are supplied - not even hand soap Nb re older reviews - it looks as though a lot has been spent on refurbishment - we had new carpets and curtains in our bedroom and what looked like a new shower though the water pressure on it wasn’t brilliant

Tips:

St michaels mount is a must see

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Location
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Would Recommend: Yes

4.5
out of 5

17th May 2019:

I found the hotel suited my needs adequately. The hotel was very clean. The room I stayed in was spacious, clean and comfortable. Staff were welcoming and friendly. For the price I paid I was very happy.

Tips:

Great location. Near to rail and bus station. Few minutes walk to town centre. Fantastic sea view from hotel.

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Location
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Would Recommend: Yes

5
out of 5

17th May 2019:

A very warm welcome late at night as arrived on train from Aberdeen. Very well presented room with all the facilities you would expect. Had Excellent nights sleep and lovely breakfast in the morning. I must travel to the SW again as this is certainly a place that I would have enjoyed staying longer if my circumstances had been different.

Tips:

Unfortunately I was not in Penzance for more than the one night so am unable to comment other than to say that there were plenty of places to eat and drink between the railway station and here.

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Location
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Would Recommend: Yes

4.5
out of 5

17th May 2019:

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Would Recommend: Yes

5
out of 5

14th May 2019:

Great hotel would definitely stay again

Tips:

Plenty to see and do in the area Particularly liked St Ives

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Would Recommend: Yes

4
out of 5

12th May 2019:

Service was great. We we upgraded to a sea view room, which was great. The cooked breakfast was well prepared and tasty.

Tips:

Plenty of free parking close by. Laundry is close.

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Would Recommend: Yes

4.5
out of 5

10th May 2019:

Friendly staff, a warm welcome and a fantastic view.

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Would Recommend: Yes

5
out of 5

9th May 2019:

The whole process from booking through to check in and stay was excellent. Dave was very helpful as we had a late arrival / check in and the Lugger was very accommodating. Thank you.

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Would Recommend: Yes

4.5
out of 5

7th May 2019:

A very enjoyable stay the bed was very comfortable and the towels beautifully soft. a few of the fittings were a little tired and in need of attention as well as perhaps more attention to some aspects of cleaning. i.e. if you are going to wipe the dust from the stool, pull it out and do it that way the whole surface will be wiped not just the bit that can be reached. With regard to dinning all was most tasty and plenty of it. Thank you again

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Would Recommend: Yes

5
out of 5

19th April 2019:

Great views from our room. Nice friendly staff on check in and in the restaurant. Good food.

Tips:

Good walk along the promenade and easy to get to other attractions like Lands End, St Michaels mount by car in a few minutes.

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Would Recommend: Yes

4.8
out of 5

31st March 2019:

Excellent seafront location Reception lovely and friendly Bar/Restaurant staff nice and welcoming

Tips:

Breakfast freshly made Delicious evening meals in the restaurant which is nice and informal We visited lands end,Sennen cove St Michaels mount and had a superb day trip to the Scilly isles If you like olde worlde pubs visit the Turks Head and the Admiral Benbow

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Would Recommend: Yes

5
out of 5

11th March 2019:

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Would Recommend: Yes

4.8
out of 5

19th February 2019:

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Would Recommend: Yes

4.5
out of 5

17th February 2019:

Staff lovely and the steaks are amazing

Tips:

Yes

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Would Recommend: Yes

5
out of 5

11th February 2019:

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Location
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Would Recommend: Yes

4.3
out of 5

2nd January 2019:

In our opinion the room we stayed in (Room 1) is in need of refurbishment. The dining room is light and fresh and we know that double glazed windows were recently installed so maybe a room refurbishment is underway. Friendly and helpful hosts.

Tips:

We enjoyed a good meal at a local Thai restaurant in the town, Sukothai.

Ratings:
Location
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Would Recommend: Yes

4
out of 5

17th December 2018:

Friendly staff

Tips:

Plenty to do and see, good location for the area.

Ratings:
Location
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Would Recommend: Yes

5
out of 5

11th December 2018:

Enjoyed our short stay at The Lugger Inn. The breakfast was 5star as were the staff. Excellent all round and situated in a fabulous location. Would highly recommend.

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Would Recommend: Yes

4.8
out of 5

18th November 2018:

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Would Recommend: Yes

4.5
out of 5

8th November 2018:

Really enjoyed our stay, great sea views & lovely breakfast.

Tips:

Lovely sea views situated on the Promanade

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Location
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Would Recommend: Yes

5
out of 5

6th November 2018:

The Lugger Inn is a great place to stay. We were met at the door by Alistair booked us in then took us up the room, he carried the cases. The view from the room was second to none. A bay window with two chairs facing out over the sea. The bed was huge and it was really comfortable. At supper that night Roz my wife ordered the sole!! I have never seen such a big one. I had the carvery which was also good with 5 different meats and the normal veggies. We took half the sole with us and had it for lunch the next day. Breakfast was good with cereals and fruit self service followed by a full English brought to the table. I was disappointed with the carved that night. Just reheated food from lunch. Not good. A couple of small gripes - the shelf in the bathroom is in the wrong place and there should be a handle next to the shower to help when you get out. We are definitely making plans to back in better weather.

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Location
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Would Recommend: Yes

5
out of 5

29th October 2018:

Friendly and helpful Heating went off during the night ...bit chilly ! Good breakfast and choice. Room very small but adequate.

Tips:

Great location on the prom.

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Would Recommend: Yes

5
out of 5

29th October 2018:

Another super weekend staying at the Lugger. The food was excellent and the service was second to none. We are always made to feel very welcome and the staff are very helpful and friendly.

Tips:

We came for the rugby and the Lugger is well situated for the Mennaye. There are good walks in each direction from the hotel.

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Would Recommend: Yes

4.5
out of 5

15th October 2018:

Great Room with sea view and good bed. Very small sink but good shower. breakfast great. staff lovely. maybe bit noisey in the summer, but would stay again.

Tips:

Turks head pub lovely for a drink, great walk upto St Michaels mount.

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Would Recommend: Yes

5
out of 5

12th October 2018:

We were warmly welcome and had a perfect time. The service was amazing. Thanks for all your kind efforts. We will come back - that's for sure!

Tips:

Join Bite Adventures to catch your "once-in-a-lifetime-fish"

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Location
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Would Recommend: Yes

4.8
out of 5

12th October 2018:

Friendly members of staff. Helpful and considerate. Fantastic view from the rooms. Best breakfast i have had. Quality ingredients, freshly cooked, piping hot. Highly recommended.

R